Consumer Complaint India: How to File, What You Can Claim, and Your Legal Rights

When you buy something in India and it breaks, doesn’t work, or is falsely advertised, you’re not stuck. You have real legal power under the Consumer Protection Act India, a law that gives buyers the right to fight back against unfair business practices. Also known as COPRA, this law lets you demand refunds, replacements, or compensation without hiring a lawyer or going to a regular court. It’s not just for big purchases — even a faulty phone charger, a delayed flight, or a fake weight-loss product counts.

This law works through consumer forums, special courts designed for everyday people to resolve disputes quickly and cheaply. You don’t need to be rich or educated to use them. All you need is a receipt, a complaint letter, and the willingness to speak up. The process is simple: file your case, attend one or two hearings, and wait for a decision — usually within 3 to 6 months. Many people get their money back, free repairs, or even extra compensation for the trouble they went through.

Section 55 and Section 60 of the Consumer Protection Act are two of the most powerful tools in your hands. Section 55, covers how to redirect complaints to the right authority when a business dodges responsibility. Section 60, gives you the right to claim compensation for loss or damage caused by defective goods or services. These aren’t theoretical rights — people use them every day to get refunds from Amazon sellers, repair their broken ACs, or cancel fraudulent gym memberships.

What makes this law so effective is that it’s designed for real life. You can file online, in person, or even by post. There’s no fee for cases under ₹5 lakh. And if a company ignores your complaint, the consumer forum can fine them, force them to stop lying, or even shut them down. This isn’t just about money — it’s about holding businesses accountable.

If you’ve ever been told "that’s our policy" or "we can’t help you," remember: in India, the law is on your side. You don’t need a lawyer to start. You don’t need to wait for months. You just need to know your rights and take the first step. Below, you’ll find real guides on how to file a complaint, what proof to gather, which section applies to your case, and how to win without stress. This isn’t legal theory — it’s your shortcut to getting what you paid for.