Product Defect Claim: Know Your Rights and How to Get Compensation

When you buy something that breaks, doesn’t work as promised, or hurts you, you’re not stuck paying for it. A product defect claim, a legal demand for compensation when a good is unsafe, faulty, or mislabeled. Also known as a defective product claim, it’s your right under India’s Consumer Protection Act, 2019. This isn’t about suing a big company—it’s about getting your money back, a replacement, or repair when you’ve been let down.

Most product defect claims fall into three types: design flaws (the product was badly planned), manufacturing errors (it was made wrong), or inadequate warnings (the label didn’t tell you how to use it safely). Think of a phone that overheats and catches fire, a baby stroller that folds unexpectedly, or a medicine with no expiry date listed. These aren’t accidents—they’re failures the seller is responsible for. The law doesn’t care if the company is big or small. If the product is defective and you suffered loss, you can act.

What you need to prove? Not much. Keep your receipt, the product, and any photos or videos showing the issue. If it caused injury or damage, save medical bills or repair quotes. You don’t need a lawyer to start. You can file directly with your local consumer forum. The process is fast, cheap, and designed for regular people—not just lawyers. Many claims are settled within 30 to 90 days. You’re not asking for charity. You’re asking for what the law already gives you.

Related entities like Consumer Protection Act, India’s main law protecting buyers from unfair trade and defective goods and consumer rights India, the legal powers buyers have when dealing with faulty products or services are the backbone of every successful claim. Section 2(1)(g) defines a consumer, Section 2(1)(o) defines a defective product, and Section 2(1)(r) explains how compensation works. You don’t need to memorize these sections—but knowing they exist helps you push back when a seller says, "Sorry, no refunds."

Some people think only expensive items count. That’s false. A ₹500 blender that explodes, a ₹200 charger that melts, or a ₹1,000 pair of shoes that fall apart after two weeks—all qualify. You don’t need to be rich to fight back. The system is built so anyone can file. Even if you bought online, the law still applies. Amazon, Flipkart, local sellers—all must follow the same rules.

What you won’t find in this collection are vague advice or legal jargon. You’ll find real examples of people who got refunds after being told "no." You’ll see how Section 55 and Section 60 of the Consumer Protection Act are used in actual claims. You’ll learn what evidence works, what delays cases, and how to avoid being ignored by customer service bots. This isn’t theory. It’s what people in India are doing right now to get what’s theirs.